سياسة الاستبدال والاسترجاع

Return and Exchange Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store if it has not been opened and is in its original condition within three days from the date of receiving the product, and he does not have the right to replace the product after three days have passed. The customer bears the shipping cost. It is condition for product replacement that the product is in good condition and that the consumer has not used the product or gained its benefit within three days. The consumer bears the cost of shipping if he wants to replace the product, and if the customer purchased the products via Visa or MasterCard and wishes to recover the amount, the refund will be made by recharging the same Visa or MasterCard used for the purchase. The refund period is subject to the policy of the bank (or electronic payment intermediary) providing the service. (Also, the electronic payment fee is deducted from the customer: 3 SAR per payment process + 2% of the total amount). For example, if the customer wants to cancel an order worth 200 SAR, 3 SAR + 4 SAR = 7 SAR will be deducted. Special Offers: If there is a special offer for part of the order or the entire order and the customer wishes to return a specific product, the entire products related to the offer must be returned. If the offer applies to the entire order, the entire order must be returned. The customer bears the cost of shipping or delivery and electronic payment fees, if any. If the returned or canceled order has a reduction in shipping fees, the basic shipping cost will be deducted, not the discounted price. Pet Clothing: Clothing is not returnable or exchangeable for the safety of your pets. Your agreement to purchase means explicit agreement to all store policies.